URL : v3/service-desk/api/update-change-comment Method : PUT Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID comment String id Required String Success Response: { “success”: true, “message”: “Comment updated successfully.” }
Category: Change Management
Delete change comment
URL : v3/service-desk/api/delete-change-comment Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID Success Response: { “success”: true, “message”: “Comment deleted successfully.” }
Add change comment
URL : v3/service-desk/api/add-change-comment Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment String id Required String Success Response: { “success”: true, “message”: “Comment added successfully.” }
Get change comments
URL : v3/service-desk/api/get-change-comments Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID Success Response: { “current_page”: 1, “data”: [ { “body”: “adddupdate”, “created_at”: “2022-11-14 07:26:34”, “user_id”: 1, “parent_id”: null, “id”: 153, “thread_type_icon_class”: “fa fa-comment”, “allows_modification”: true, “originalText”: “adddupdate”, “user”: { “id”: 1, “first_name”: “Nithya”, “last_name”: “Narayan”, “email”: “nithya.mn@ladybirdweb.com”, […]
Apply CAB on Change
NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }
Protected: Send Cab Reminder Email to Approvers
There is no excerpt because this is a protected post.
Protected: Cab Auto Reminder On/Off from Agent Panel
There is no excerpt because this is a protected post.
Protected: Remove Approvers From Cab In Change
There is no excerpt because this is a protected post.
Protected: Add Approver to a Change
There is no excerpt because this is a protected post.
Sd Filters Delete
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }