[ It is used to update additional informations attach to the problem,change,release view pages ] Example Problem module [ root-cause , impact, symptoms, solution, solution-title ] Change module [ reason, impact, rollout-plan, backout-plan ] Release module [ build-plan, test-plan ] Description: Create new additional informations like [root-cause,impact …etc] for problem,change,release modules URL : api/v1/servicedesk/general/updates/{tableid}/{table} Replace […]
Category: Common
Get Common general updates details
[ It is used to retrieve additional informations which are already attached to the problem,change,release ] Example Problem module [ root-cause , impact, symptoms, solution, solution-title ] Change module [ reason, impact, rollout-plan, backout-plan ] Release module [ build-plan, test-plan ] Description: To get additional informations like [root-cause,impact …etc] for problem,change,release modules URL : […]
Delete Common general updates details
[ It is used to delete additional informations which are already attached to the problem,change,release ] Example Problem module [ root-cause , impact, symptoms, solution, solution-title ] Change module [ reason, impact, rollout-plan, backout-plan ] Release module [ build-plan, test-plan ] Description: To delete additional informations like [root-cause,impact …etc] for problem,change,release modules URL : […]
Common Dependency API
Description: Used to get metadata URL: api/v1/servicedesk/dependency Parameter: Name Data Type Required / Optional Description token String Required token type String Required Type can be problem, change, release, asset HTTP Method : GET API Request: Problem: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=problem Change: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=change Release: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=release Asset: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=asset Response Format : JSON Success Response for Problem […]