Category: Common

[ It is used to update additional informations attach to the problem,change,release view pages ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module   [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: Create new additional informations like [root-cause,impact …etc] for problem,change,release modules URL :  api/v1/servicedesk/general/updates/{tableid}/{table} Replace […]

[ It is used to retrieve  additional information which are already attached to the problem,change,release ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module   [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: To get additional informations like [root-cause,impact …etc] for problem,change,release modules   URL : […]

[ It is used to delete additional informations which are already attached to the problem,change,release ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module    [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: To delete additional informations like [root-cause,impact …etc] for problem,change,release modules   URL : […]

Description: Used to get metadata URL:  api/v1/servicedesk/dependency      Parameter: Name Data Type Required / Optional Description token String Required token type String Required Type can be problem, change, release, asset HTTP Method : GET   API Request: Problem: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=problem   Change: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=change   Release: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=release   Asset: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=asset Response Format : JSON Success Response for Problem […]