Category: Forms

URL: v3/render/form?category={ticket}&id={id}&mode=config Method: GET Description: It renders the form with config mode. Request Payload: Parameter Type Optional/Required Description category string Required Pass the category from the given lists(ticket, requester, organisation, problem, changes, releases, contract, asset, and license). id integer Optional If custom ticket form wants to render, then the custom ticket form id. Response Format: JSON Response:-

URL: v3/remove/form-category/{delete_form_id}/{move_form_id} Method: DELETE Description: It deletes the custom Ticket Form. It doesn’t support a sync queue URL Parameters: Parameter Type Optional/Required Description delete_form_id integer Required Provide the form ID that you want to delete. move_form_id integer Required Provide the form ID that you want to migrate tickets from the delete form to another form. Response Format: JSON […]

URL: v3/add/custom/form/ticket Method: POST Description: It creates the custom Ticket Form. Request Payload: Parameter Type Optional/Required Description name string Required the name should be unique. is_user_form integer Optional If it’s 1, then the form will be visible on the client panel. Response Format: JSON Response:- After creating the custom form, it will remain inactive. To activate it, use […]