Category: Agent Dashboard

URL: v3/api/agent/dashboard-tickets-count Method: GET Description : Gets ticket count for inbox, unassigned, overdue, mytickets and due today. Success Response : {  “success”: true,  “data”: { “tickets”: [     {         “name”: “inbox”,         “count”: 5,         “redirect_to”: “http://faveo/tickets?show%5B%5D=inbox &departments%5B%5D=All”    },    {        “name”: “unassigned”,        “count”: 5,        “redirect_to”: “http://faveo/tickets?show%5B%5D=unassigned     &departments%5B%5D=All”    }, […]

URL: v3/api/agent/departments-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for departments. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]

URL: v3/api/agent/agents-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Agents. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]

URL: v3/api/agent/teams-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Teams. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]

URL: v3/api/agent/helptopics-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for help topics. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or […]

URL: v3/api/agent/priority-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Priority. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]

URL: v3/api/agent/source-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sources. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]

URL: v3/api/agent/slaplans-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sla plans. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or […]

URL: v3/api/agent/labels-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for labels. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No.  of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]