URL: v3/api/agent/departments-tickets-count
Method: GET
Description : Gets ticket count for closed, open, request for close, resolved and unapproved for departments.
Parameters:
| Parameter | Type | Optional/Required | Description |
| search_query | string | Optional | String that is required to be searched. |
| limit | integer | Optional | No. of records to be fetched. |
| sort_order | string | Optional | Records to be ordered in asc or desc. |
| sort_field | string | Optional | Department attribute based on which sorting will be done. |
| page | integer | Optional | Page number |
Success Response :
{
"success": true,
"data": {
"department_tickets": [
{
"id": 1,
"name": “operation”,
“closed": 10,
"open": 3,
"request_close": 1,
"resolved": 2,
"unapproved": 2
},
{
"id": 2,
"name": “sales”,
“closed": 10,
"open": 3,
"request_close": 1,
"resolved": 2,
"unapproved": 2
}
]
"current_page": 1,
"first_page_url": "http://faveo.com/api/agent/departments-tickets-count?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "http://faveo.com/api/agent/departments-tickets-count?page=1",
"next_page_url": null,
"path": "http://faveo.com/api/agent/departments-tickets-count",
"per_page": 10,
"prev_page_url": null,
"to": 4,
"total": 4
}
}