Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Note: This API will only be available after enabling the “Time-track” module in the system. Method : GET Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID Parameters: Parameter Type Optional/Required Description per_page integer Optional Records per page page integer Optional Page number sory_by string […]
Articles Tagged: v3 Conversion Pending
Time Track Store
Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Method : POST Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID. For update Parameters: Parameter Type Optional/Required Description entrypoint integer Required Time track entry point. Valid input: reply,note,popup description integer Required/Optional Time track description. Required field if entrypoint is popup work_time string Required […]
Time Track Delete
Description: URL : /ticket/time-track/{timeTrack} Method : DELETE Segment: Parameter Type Optional/Required Description timeTrack integer Required Time Track ID Parameters: none Response: { “success”: true, “message”: “Time Track successfully removed” }
Time Track Settings Data
Description: URL : /time-track/get-settings Method : GET Segment: none Parameters: none Response: { “success”: true, “data”: { “additional”: 0 } }
Time Track Settings Store
Description: URL : /time-track Method : POST Segment: none Parameters: Parameter Type Optional/Required Description additional boolean Required Apply time track in reply / internal note area. Valid data 1 or 0 Response: { “success”: true, “message”: “Time Track settings successfully saved” }
URL
Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL : api/v1/helpdesk/url (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]