Description: Api to assign ticket to an agent or admin
HTTP Method : PATCH
URL : v3/ticket/assign
Content-Type: application/json
| Name | Data Type | Required / Optional | Description |
| assigned_to | string | Required | takes two values => 1. user_{user_id} => if you want to assign to an agent or yourself, in this case replace user id with the id of the agent 2. team_{team_id} => if you want to assign to a team then in this case replace team_id with the id of the team |
| ticket_id | string | Required | The id of the ticket you want to assign. In case of multiple add multiple ticket ids separated by comma like this “1,2,3” |
Response
{
“success”: true,
“message”: “Assigned Successfully”
}
Examples
Endpoint : v3/ticket/assign/
CURL Request
curl -X POST https://your-api-url/v3/ticket/assign \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer {token}' \
-d '{
"assign_to": "user_1",
"ticket_id": "1"
}' \