Lilly Vimal Grace – Faveo Developers Documentation

Apply CAB on Change

NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }

Changing Password

NOTE: User must be logged to access this API URL : v3/api/password/change Method: POST Query Parameters : Parameter Type Required/Optional Description old_password Array Required Enter the old password new_password Array Required Enter New Password confirm_password Array Required Confirm the new password RESPONSE: { “success”: true, “message”: “Password updated successfully” }

Linking Label to the Ticket

NOTE: User must be logged in as admin to access this API URL : v3/labels-ticket Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description ticket_id Integer Required ID of the Ticket Labels Array Required Label Name RESPONSE: { “success”: true, “message”: “Labels updated successfully” }

Linking Tag to the Ticket

NOTE: User must be logged in as admin to access this API URL : v3/add-tag Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description ticket_id Integer Required ID of the Ticket tags Array Required Tag Name RESPONSE: { “success”: true, “message”: “Tags updated successfully” }