URL : api/close-workflow-update Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description bearer_token Required When hitting the login api in Postman there you will get bearer token. days intger Required The number of days to after which the tickets will be auto-closed. send_email boolean Required Send email to user on auto-closing the ticket(if […]
Category: Helpdesk
Email Setting Index Page
URL : api/emails-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Email list page limit Integer Optional Number of records to be displayed in each page […]
Email Diagnostic Api
URL : api/postdiagno Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description from integer Required Id of Email which is already configured in system to String Required Email Sent to (Email) subject string Required Subject of Email Send for diagnosis message text Required Message sent in email Response: { “success”: true, “message”:”Mail has […]
Tag List
NOTE: User must be logged in as admin to access this API URL : api/tags-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String tag name Optional Keyword to be searched in Tag […]
Get Tag Details
NOTE: User must be logged in as admin to access this API URL:api/tag/{tag} Method: GET Description : Get Tag Details. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be fetched. Response: { “success”: true, “data”: { “tag”: { “id”: 1, “name”: “new tag”, “description”: “This is new tag” } } […]
Delete Tag
NOTE: User must be logged in as admin to access this API URL: api/tag-delete/{tag} Method: DELETE Description : Delete a Tag. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be deleted. Response: { “success”: true, “message”: “Tag Deleted Successfully” }
Create Tag
NOTE: User must be logged in as admin or as agent to access this API URL : api/tag Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String new tag Required Tag Name description Text this is new tag Optional Tag Description Response: { “success”: true, “message”:”Tag saved Successfully” }
Update Tag
NOTE: User must be logged in as admin to access this API URL : api/tag/update/{tag} Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description name String tag Name Required Tag Name description Text Tag Desciption Optional Tag Description Response: { “success”: true, “message”:”Tag updated Successfully” }
Ticket Priority List
NOTE: User must be logged in as admin to access this API URL : api/priority-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Priority list page […]
Create Location
NOTE: User must be logged in as admin to access this API URL: api/location Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description title String Indiranagar Required Location Name phone Integer 1478523690 Optional Phone of the Location address Text No 68, First Floor Optional Address of the location country_id Integer 1 Optional Select Country […]