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All posts by Bhanu Pratap Slathia
Protected: Get Team Details
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Protected: Get Team Profile
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Protected: Delete Team
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Get form data
URL : v3/api/get-form-data Method : GET Query Parameters : Parameter Type Possible values Optional/Required Description category string ticket, user, organisation, asset, change Required It is the category of the form which has to be fetched Response : { “success”:true, “data”:{ “form_fields”:[ { “id”:1, “title”:”title”, “pattern”:””,//any regex pattern “sort_order”:1, “type”:”email”, “required_for_agent”:1, “required_for_user”:1, “display_for_agent”:1, “display_for_user”:1, “default”:1, “media_option”:”0″, […]
Tickets-List
Ticket List NOTE: User must me logged in as agent or admin to access this API URL : v3/api/agent/ticket-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description category String all, inbox, mytickets, closed, unassigned, followup, deleted, unapproved Required ‘all’ can be used to get all the tickets irrespective of which category […]
Dependency-List
URL : v3/api/dependency/{type} Description : Type can be any of the following help-topics priorities organizations users user-types types sources statuses sla-plans agents teams agents-teams(for getting both agents as well as teams) labels tags departments languages rating-types country-codes locations client-tickets(for getting client tickets) ticket-status-tabs (for getting client tickets status details) Method : GET Query Parameters: […]
Login
Description: Authenticates a user and gives his/her profile information back if successful. URL: v3/api/login Method: POST Response Format: JSON Parameters : Name Data Type Required / Optional Description user_name String Required Username of the Agent password String Required Password of the Agent Success Response : { “success”: true, “data”: { “token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOjEsImlzcyI6Imh0dHA6Ly9sb2NhbGhvc3Q6ODAwMC9hcGkvbG9naW4iLCJpYXQiOjE1MTg2MDI1NTAsImV4cCI6MTUxODYwMjc5MCwibmJmIjoxNTE4NjAyNTUwLCJqdGkiOiJpTjFMSkl5M0U2UXB5aUpaIn0.QrXxRYlowT4v2BayTNvapnHUe1vMJ_NlXydgJoS7y1E”, “user”: […]
URL
Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL : api/v1/helpdesk/url (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]
Ticket Table Structure
Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]