Activate Queue

URL: v3/api/queue/{queueId}/activate Method: POST Description : Activate a Queue. Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Parameters in URL: Parameter Type Optional/Required Description queueId integer Required queue id of the queue to be activated. Success Response : { “success”: true, “message”:”Sync Activated successfully” […]

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Update Queue

URL : v3/api/queue/{queueId} Method : POST Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Query Parameters: Query parameters differs for every queue Note – We Do not need any configuration for Database And Sync Queue For other queues, input fields are given below […]

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Get Queue List

URL : api/queue-list Method : GET Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Parameters In Params – NA Success Response: { “success”: true, “data”: { “current_page”: 1, “first_page_url”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list?page=1”, “from”: 1, “last_page”: 1, “last_page_url”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list?page=1”, “next_page_url”: null, “path”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list”, “per_page”: 10, “prev_page_url”: null, […]

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Get Queue Details

URL: api/queue/get-form/{queueId} Method: GET Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Description: Get Queue Details. Parameters: Parameter Type Optional/Required Description queueId integer Required queue id of the queue to be fetched. Success Response : { “success”: true, “data”: { “formDetails”: [ { […]

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Update Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status-update/{status} Method : PATCH Query Parameters Parameter Type Possible Values Required/Optional Description status Integer 12 Required Ticket Status id to be updated name String new name Required Ticket Status Name order Integer 14 Required, Unique Ticket Status Display Order icon_color String […]

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Create Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description name String new name Required Ticket Status Name order Integer 14 Required, Unique Ticket Status Display Order icon_color String #5cb85c Required Ticket Status Icon Color icon_class String fas fa-address-book […]

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Delete Ticket Status

NOTE: User must be logged in as admin to access this API URL: api/status-delete/{status} Method: DELETE Description : Delete a Status. Parameters: Parameter Type Optional/Required Description status Integer Required status id of the status to be deleted. Success Response : { success:true, Message:“Status deleted successfully” }

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Get Ticket Status Details

NOTE: User must be logged in as admin to access this API URL: api/status/{status} Method: GET Description : Get Status Details. Parameters: Parameter Type Optional/Required Description status Integer Required status id of the status to be fetched. Success Response : { “success”: true, “data”: { “status”: { “id”: 17, “name”: “one updated”, “message”: “this is message”, […]

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Ticket Status List

NOTE: User must be logged in as admin to access this API URL : api/ticket-status-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String my status Optional Keyword to be searched in Status […]

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Update Source

NOTE: User must be logged in as admin to access this API URL : api/source/update/{source} Method : PATCH Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Source Name display_as String Required Source Display as icon String fas fa-adjust Required Source Icon description Text Optional Source Description Response: { “success”: true, “message”: […]

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