Create Update Change

NOTE : User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change Method : POST Content-Type: multipart/form-data NOTE :  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found […]

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Delete Rating

NOTE: User must be logged in as admin to access this API URL: v3/delete-rating/{ratingId} Method: DELETE Description : Delete a Rating. Success Response : { “success”: true, “message”: “Rating deleted successfully” }

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Advance Search On Knowledge Base Articles

URL: v3/api/search Method: GET Query Parameters     Parameter Type Possible Values Required/Optional Description name integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article name. description integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article description. case_sensitive integer […]

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