Update Label

URL: v3/api/label Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  agents, team_lead, dept_mngr Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Label saved successfully” } URL: v3/api/label-update/7 Method: PATCH Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array […]

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Update Tag

URL: v3/api/tag/ Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  all_users, agents,   logged_in_users   logged_in_users_and_agents Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Tag saved successfully” } URL: v3/api/tag/update/7 Method: PATCH Query Parameters Parameter Type Possible Values […]

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Custom CSS Plugin

URL: custom-css/create Method: GET Note – Hit this URL to open the view page for creating the custom css. URL: custom-css/create Method: POST Query Parameters: Parameter Type Possible Values Required/Optional Description name string  string Required This field is unique. fired_at string  adminlayout, agentlayout, clientlayout Required This field indicates where custom css should be applied. script string […]

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Get CRON Scheduler Data

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/get-cron-setting Method : GET Success Response: { “success”: true, “data”: { “cron_path”: “/var/www/faveo/artisan”, “job_list”: [ { “id”: 1, “job”: “fetching”, “value”: “dailyAt,12:12”, “created_at”: “2021-03-17 06:05:37”, “updated_at”: “2021-03-22 13:06:06”, “icon”: “fas fa-mail-bulk”, “command”: “ticket:fetch”, “job_info”: “fetching-info”, “active”: 1, “plugin_job”: 0, “plugin_name”: null […]

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Update Cron Scheduler Data

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/update-cron-setting Method : PATCH Query Parameters : Note: Parameters need to be passed in job_list array job_name array with active, value and time*(only if value=dailyAt) parameters Parameter Type Possible Values Required/Optional Description active Boolean 1 or 0 Optional Active value could […]

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Update System Default Language

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/update-system-language/{languageIso} Method : PATCH Success Response: { “success”:true, “message”:”Default Language Updated Successfully” }

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Get Language List

NOTE: User must be logged in as admin to access this API URL : v3/api/admin/language-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String language, native_name, iso_code Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]

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