URL : v3/add/organization/manager Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description org_id Integer Required Organization id user Array of Integers Required Organization member ids Response: { “success”: true, “message”:”Organization updated successfully” }
All posts by Bhanu Pratap Slathia
Update API Setting Details
URL : api/admin/update-api-setting Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description api_enable Integer 0,1 Optional API enable status api_key_mandatory Integer 0,1 Optional API key mandatory status api_key String Optional String length of 10-32 Response: { “success”: true, “message”:”API Setting Updated Successfully” }
Get API Setting Details
URL: api/admin/get-api-setting Method: GET Success Response : { “success”: true, “data”: { “id”: 1, “api_enable”: 1, “api_key_mandatory”: 1, “api_key”: “0UfpwFKrQZRSYyl5RI2PDOPbGyjCstrY” } }
Change Ticket Status
URL : v3/api/ticket/change-status/{ticketId}/{statusId} Method : POST Response: { “success”: true, “message”: “Ticket status changed successfully!!” }
My ticket’s list
Ticket List NOTE: User must me logged in to use this API URL : v3/api/client/ticket-list Method : GET Note : By default, you will be able to view your tickets only. Organization manager can view their organization tickets, by passing organization-ids parameter. Query Parameters : Parameter Type Possible Values Required/Optional Description organization-ids Array Array of […]
Update System Setting Details
URL : api/admin/update-system-setting Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description name String Support Optional System Name time_zone_id Integer 1 Optional System Time Zone Id date_format String F j, Y Optional Date Format status Integer 0,1 Optional System Setting Status cdn Integer 0,1 Optional CDN status Response: { “success”: true, “message”:”System settings […]
Get System Setting Details
URL: api/admin/get-system-setting Method: GET Success Response : { “success”: true, “data”: { “id”: 1, “name”: “system”, “status”: 1, “date_format”: { “id”: 13, “js_format”: “LL”, “name”: “F j, Y” }, “cdn”: “0”, “time_zone”: “(GMT) Africa/Casablanca”, “system_time_zone”: { “id”: 30, “name”: “(GMT) Africa/Casablanca” } } }
Update User Option Details
URL : api/admin/user-options Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description allow_users_to_create_ticket Integer 0,1 Optional Allow users to create ticket user_set_ticket_status Integer 0,1 Optional Allow users to set ticket status user_show_cc_ticket Integer 0,1 Optional Allow users for viewing tickets, in which they are cc login_restrictions Array email Optional Allow users to […]
Get User Option Details
URL: api/admin/get-user-options Method: GET Success Response : { “success”: true, “data”: { “user_set_ticket_status”: 1, “user_registration”: 1, “user_show_org_ticket”: 1, “user_reply_org_ticket”: 0, “allow_users_to_create_ticket”: 0, “login_restrictions”: [ “email” ], “user_show_cc_ticket”: 0 }}
Activate Queue
URL: v3/api/queue/{queueId}/activate Method: POST Description : Activate a Queue. Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Parameters in URL: Parameter Type Optional/Required Description queueId integer Required queue id of the queue to be activated. Success Response : { “success”: true, “message”:”Sync Activated successfully” […]