Get form data

URL : v3/api/get-form-data Method : GET Query Parameters : Parameter Type Possible values Optional/Required Description category string ticket, user, organisation, asset, change Required It is the category of the form which  has to be fetched Response : {   “success”:true,   “data”:{ “form_fields”:[         {            “id”:1, “title”:”title”,            “pattern”:””,//any regex pattern “sort_order”:1,            “type”:”email”,            “required_for_agent”:1,            “required_for_user”:1,            “display_for_agent”:1,            “display_for_user”:1,            “default”:1,            “media_option”:”0″, […]

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Dependency-List

URL : v3/api/dependency/{type} Description : Type can be any of the following help-topics priorities organizations users user-types types sources statuses sla-plans agents teams agents-teams(for getting both agents as well as teams) labels tags departments languages rating-types country-codes locations client-tickets(for getting client tickets) ticket-status-tabs (for getting client tickets status details)   Method : GET Query Parameters: […]

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Login

Description: Authenticates a user and gives his/her profile information back if successful. URL: v3/api/login Method: POST Response Format: JSON Parameters : Name Data Type Required / Optional Description user_name String Required Username of the Agent password String Required Password of the Agent Success Response : { “success”: true, “data”: {     “token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOjEsImlzcyI6Imh0dHA6Ly9sb2NhbGhvc3Q6ODAwMC9hcGkvbG9naW4iLCJpYXQiOjE1MTg2MDI1NTAsImV4cCI6MTUxODYwMjc5MCwibmJmIjoxNTE4NjAyNTUwLCJqdGkiOiJpTjFMSkl5M0U2UXB5aUpaIn0.QrXxRYlowT4v2BayTNvapnHUe1vMJ_NlXydgJoS7y1E”,     “user”: […]

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URL

Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL :   api/v1/helpdesk/url                (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]

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Ticket Table Structure

Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]

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FCM API

Description: Sends the FCM token to the app server. This API enables push notification feature. URL: api/v3/helpdesk/fcmtoken         (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description id Integer Required Id of the user os string Optional OS type fcm_token string Required Token of the device […]

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