Description: URL : /time-track Method : POST Segment: none Parameters: Parameter Type Optional/Required Description additional boolean Required Apply time track in reply / internal note area. Valid data 1 or 0 Response: { “success”: true, “message”: “Time Track settings successfully saved” }
All posts by Bhanu Pratap Slathia
Check Ticket
URL: v3/api/check-ticket/{encryptedId} Method: GET Description: gives the details of asked ticket along with all the threads under it Note: You will receive ‘encrypted_id‘ from v3/api/client/ticket-list API Documentation URL: https://developers.faveohelpdesk.com/my-tickets-list/ { “success”:true, “data”:{ “ticket”:{ “id”:1, “duedate”:”2018-08-27 10:02:46″, “dept_id”:3, “ticket_number”:”AAAA-0000-0000″, “status”:”Open”, “created_at”:”2018-08-27 05:02:46″, “thread_count”:1, “collaborator_count”:null, “attachment_count”:0, “poster”:”client”, “ratings”:[], “user”:{ “id”:1, “first_name”:”Demo”, “last_name”:”Admin”, “profile_pic”:”https:\/\/secure.gravatar.com\/avatar”, “email”:”demo-admin@gmail.com” }, “collaborator_count_relation”:[], “help_topic”:”Support […]
Create Update Department
URL: v3/api/admin/create-update-department Method: POST Description : Creates or Updates a department Parameters: Parameter Type Optional/Required Description id integer Optional while updating existing department, id is used name string Required Department name type_id integer Required 0 or 1, public = 1, private = 0 outgoing_email_id integer Optional Email id business_hour_id integer Optional Business Hour id […]
Get Department Details
URL: v3/api/admin/edit-department/{id} Method: GET Description : Fetches existing department data Parameters: Parameter Type Optional/Required Description id integer Required Department id Success Response : { “success”: true, “data”: { “department”: { “id”: 3, “name”: “Operation”, “type_id”: 1, “department_sign”: “”, “is_default”: 1, “statuses”: [], “form_identifier”: “department_3”, “business_hour”: null, “outgoing_email”: null, “managers”: [ { “id”: 4, “first_name”: “Private”, […]
Delete Department
URL: v3/api/admin/delete-department/{id} Method: DELETE Description : Delete a department. Parameters: Parameter Type Optional/Required Description id integer Required Department id of the department to be deleted. Success Response : { “success”:true, “Message”:”Department deletion request has been processed successfully. Department will be deleted shortly after processing its dependencies.” }
Get Departments List
URL: v3/api/admin/departments-list/ Method: GET Description : Fetches existing departments and provides search support Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. sort_field string Optional Department attribute based on […]
Get Department Profile
URL: v3/api/admin/department-profile/{id} Method: GET Description : Gets department profile Parameters: Parameter Type Optional/Required Description id integer Required Department id Success Response : { “success”: true, “data”: { “id”: 14, “name”: “Support”, “size”: 1, “business_hour”: { “id”: 1, “name”: “Default Business-Hours” }, “managers”: [ { “id”: 5, “first_name”: “Dept”, “last_name”: “”, “email”: “dept6@gmail.com”, “profile_pic”: “https://secure.gravatar.com/avatar/12e754487fa27bc9092e65f0eb8cb1fc?s=80&r=g&d=mm”, “full_name”: […]
Get Tickets Count
URL: v3/api/agent/ticket-count Method: GET Description : Gets ticket count for ticket types inbox, closed, deleted, unapproved Parameters: Parameter Type Optional/Required Description dept-id integer Required Department id to get tickets count Success Response : { “success”: true, “data”: { “inbox”: 1, “closed”: 3, “deleted”: 7, “unapproved”: 6 } }
Get User’s List
URL: api/admin/get-users-list Method: GET Description : Fetches list of users Parameters: Parameter Type Optional/Required Description search-query string Optional Search Query sort-order string Optional ‘asc’ or ‘desc’ sort-field string Optional User’s field based on which sorting will be done. By default, it is set to id. limit integer Optional Number of records needed in a page. […]
Protected: Get Teams List
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