Edit User URL : v3/user/update/api/{userId} HTTP Method : POST Response Format: JSON Parameters: Parameter Data Type Optional/Required Description first_name String Required It’s the first name of the user last_name String Required It’s the last name of the user user_name String Configurable It’s the user name of the user and it configurable from backend form settings […]
All posts by Bhanu Pratap Slathia
Create User
Create User URL :v3/user/create/api HTTP Method : POST Response Format: JSON Parameters: Parameter Data Type Optional/Required Description first_name String Required It’s the first name of the user last_name String Required It’s the last name of the user user_name String Configurable It’s the user name of the user and it’s configurable from backend form settings phone_number […]
Add reply and internal notes
Description Add a reply or internal notes on the tickets. URL v3/api/thread/reply/{ticketId} Parameters Name Data Type Required / Optional Description content String Required The body of your reply is_internal_note boolean Optional 1 if you want to add a response as an internal note else it will be added as a reply attachment[] Array Optional […]
Create Ticket V3
Create ticket as an Agent (Authentication token required) Description: To create a ticket in Faveo from the agent panel. Use this API to create a ticket as an agent on behalf of the customer. HTTP Method : POST URL : v3/newticket/post Content-Type: multipart/form-data NOTE: most of the things mentioned here are configurable by form […]
Task Plugin API
Creates the Project URL : v3/tasks/api/project/create Method : POST Query Parameters : Parameter Type Optional/Required Description name string Required Name of the Project Response : { “success”:true, “message”:”Project Created Successfully.” } Fetches all the Projects With Pagination. URL : v3/tasks/api/project/view Method : GET Response : { “success”:true, “data”:[ { “id”:1, “name”:”Sample”, “created_at”:”2020-01-02 09:53:03″, “updated_at”:”2020-01-02 09:53:03″ […]
Change List
NOTE: User must be logged in as agent or admin to access this API URL : v3/service-desk/api/change-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String subject Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]
Time Track List
Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Note: This API will only be available after enabling the “Time-track” module in the system. Method : GET Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID Parameters: Parameter Type Optional/Required Description per_page integer Optional Records per page page integer Optional Page number sory_by string […]
Time Track Store
Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Method : POST Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID. For update Parameters: Parameter Type Optional/Required Description entrypoint integer Required Time track entry point. Valid input: reply,note,popup description integer Required/Optional Time track description. Required field if entrypoint is popup work_time string Required […]
Time Track Delete
Description: URL : /ticket/time-track/{timeTrack} Method : DELETE Segment: Parameter Type Optional/Required Description timeTrack integer Required Time Track ID Parameters: none Response: { “success”: true, “message”: “Time Track successfully removed” }
Time Track Settings Data
Description: URL : /time-track/get-settings Method : GET Segment: none Parameters: none Response: { “success”: true, “data”: { “additional”: 0 } }