URL: v3/api/admin/team-agents Method: GET Description : Fetches existing team data Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “members”: [ { “id”: 3, “email”: “ashley@faveo.com”, “profile_pic”: “http://faveo-helpdesk-advance/public/lb-faveo/media/images/contacthea.png”, “name”: “Ashley Knite” }, { “id”: 4, “email”: “tim@faveo.com”, “profile_pic”: “http://faveo-helpdesk-advance/public/lb-faveo/media/images/contacthea.png”, “name”: “Tim West” }, { “id”: 5, […]
Articles Tagged: v3
Protected: Get Team Profile
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Get Team Members
URL: v3/api/admin/team-members/{teamId} Method: GET Description : Fetches existing team members based on team id Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “current_page”: 1, “data”: [ { “id”: 3, “user_name”: “ashley”, “role”: “admin”, “active”: 1, “email_verify”: “1”, “mobile_otp_verify”: “1”, “ban”: 0, “is_delete”: 0, “created_at”: “2017-03-29 […]
Protected: Delete Team
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Tickets Type Count Team
URL: v3/api/admin/ticket-count-team Method: GET Description : Gets ticket count for ticket types inbox, closed, deleted, unapproved Parameters: Parameter Type Optional/Required Description team-id integer Required team id to get tickets count Success Response : { “success”: true, “data”: { “inbox”: 1, “closed”: 3, “deleted”: 7, “unapproved”: 6 } }
Reports Settings Show
URL : v3/api/admin/setting/report-settings Method : GET Segment: none Parameters: none Response: { “success”: true, “data”: { “max_date_range”: “2”, “records_per_file”: “1000” } }
Reports Settings Store
URL : v3/api/admin/setting/report-settings Method : POST Segment: none Parameters: Parameter Type Optional/Required Description max_date_range integer Required Max date range allowed for filter. Min 1. Max 12 records_per_file integer Required Number of records to export in one file. Min 1 Response: { “success”: true, “message”: “Settings successfully saved” }
Tickets Count Dashboard
URL: v3/api/agent/dashboard-tickets-count Method: GET Description : Gets ticket count for inbox, unassigned, overdue, mytickets and due today. Success Response : { “success”: true, “data”: { “tickets”: [ { “name”: “inbox”, “count”: 5, “redirect_to”: “http://faveo/tickets?show%5B%5D=inbox &departments%5B%5D=All” }, { “name”: “unassigned”, “count”: 5, “redirect_to”: “http://faveo/tickets?show%5B%5D=unassigned &departments%5B%5D=All” }, […]
Departments Tickets Count Dashboard
URL: v3/api/agent/departments-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for departments. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Agents Tickets Count Dashboard
URL: v3/api/agent/agents-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Agents. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]