URL: v3/api/agent/teams-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Teams. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Articles Tagged: v3
Help Topics Tickets Count Dashboard
URL: v3/api/agent/helptopics-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for help topics. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or […]
Priority Based Tickets Count Dashboard
URL: v3/api/agent/priority-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Priority. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Source Based Tickets Count Dashboard
URL: v3/api/agent/source-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sources. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
SLA Plans Tickets Count Dashboard
URL: v3/api/agent/slaplans-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sla plans. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or […]
Labels Based Tickets Count Dashboard
URL: v3/api/agent/labels-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for labels. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Tags Based Tickets Count Dashboard
URL: v3/api/agent/tags-tickets-count Method: GET Description : Gets ticket count for open and unapproved for tags. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. sort_field string Optional Tag attribute […]
Type Based Tickets Count Dashboard
URL: v3/api/agent/types-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for types. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Get directory list of storage directory
URL: v3/api/get-storage-directories Method: GET Description : The API endpoint returns the list of subdirectories present in a given directory which is a subdirectory of “storage” directory. By default the API endpoint will return the list of subdirectories present in “storage/app/private” as it’s the default directory for storing ticket attachments and media uploaded files. (Currently the […]
Report Exports List
URL : v3/api/agent/report/export-list Method : GET Segment: none Parameters: Parameter Type Optional/Required Description per_page integer Optional Records per page page integer Optional Page number sory_by string Optional Order by column. Valid columns file, ext, type, created_at order string Optional Order of sorting. Valid inputs: asc & desc search string Optional Search string. Search by file, […]