URL : v3/api/admin/setting/report-settings Method : GET Segment: none Parameters: none Response: { “success”: true, “data”: { “max_date_range”: “2”, “records_per_file”: “1000” } }
Articles Tagged: v3
Reports Settings Store
URL : v3/api/admin/setting/report-settings Method : POST Segment: none Parameters: Parameter Type Optional/Required Description max_date_range integer Required Max date range allowed for filter. Min 1. Max 12 records_per_file integer Required Number of records to export in one file. Min 1 Response: { “success”: true, “message”: “Settings successfully saved” }
Tickets Count Dashboard
URL: v3/api/agent/dashboard-tickets-count Method: GET Description : Gets ticket count for inbox, unassigned, overdue, mytickets and due today. Success Response : { “success”: true, “data”: { “tickets”: [ { “name”: “inbox”, “count”: 5, “redirect_to”: “http://faveo/tickets?show%5B%5D=inbox &departments%5B%5D=All” }, { “name”: “unassigned”, “count”: 5, “redirect_to”: “http://faveo/tickets?show%5B%5D=unassigned &departments%5B%5D=All” }, […]
Departments Tickets Count Dashboard
URL: v3/api/agent/departments-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for departments. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Agents Tickets Count Dashboard
URL: v3/api/agent/agents-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Agents. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Teams Tickets Count Dashboard
URL: v3/api/agent/teams-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Teams. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Help Topics Tickets Count Dashboard
URL: v3/api/agent/helptopics-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for help topics. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or […]
Priority Based Tickets Count Dashboard
URL: v3/api/agent/priority-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Priority. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Source Based Tickets Count Dashboard
URL: v3/api/agent/source-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sources. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
SLA Plans Tickets Count Dashboard
URL: v3/api/agent/slaplans-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for Sla plans. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or […]