URL : v3/service-desk/api/get-change-comments Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID Success Response: { “current_page”: 1, “data”: [ { “body”: “adddupdate”, “created_at”: “2022-11-14 07:26:34”, “user_id”: 1, “parent_id”: null, “id”: 153, “thread_type_icon_class”: “fa fa-comment”, “allows_modification”: true, “originalText”: “adddupdate”, “user”: { “id”: 1, “first_name”: “Nithya”, “last_name”: “Narayan”, “email”: “nithya.mn@ladybirdweb.com”, […]
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More about notify
In the other articles, we read about the notify module, its utility, and its offerings. We also understood how to use the notify module to add new notification modules and new notification channels and how to send notifications on different channels using the notify module. If you have not gone through those articles, head to […]
Notify module usage for module authors
NotifyModule In this article, we will understand how to use Notify module end to end to add new notifications to modules and send notifications from those modules. Module authors have a greater responsibility for processing notifications from the system. Therefore they need to make many decisions and provide the required information to notify the module. […]
Notify module usage for channel authors
In this article, we will understand how to use Notify module end to end to add new channels to send notifications to channels. Add new channels NotifyChannel Notify module provides a NotifyChannel facade to add new channels in the system. Developers can use the methods offered by the NotifyChannel facade to add new channels to […]
Introduction to Notify Module
Notify Module Introduction Notify module is a core system module that handles all processes required for sending notifications from the system. Before we dig into Notify module, let’s define a few critical terms we will use throughout the documentation. Module: Any entity in the system which may request to send notifications to users on different […]
Apply CAB on Change
NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }
Get rating
NOTE: User must be logged in as admin to access this API URL : v3/api/get-rating/{ratingId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String id,name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Rating list page […]
Remove Organization Department Linked With User
Delete linked organization department with user URL : v3/api/user/remove_user_department/{userId}/{org_department_id} HTTP Method : DELETE Response Response Format: JSON Returns JSON which contains below response Sample JSON Success Response :
Get All Organizations and Organization Departments associated with user
Get all associated organization and organization department with user URL : v3/api/user/get_organization_with_department/{userId} HTTP Method : GET Response Response Format: JSON Returns JSON which contains below response Sample JSON Success Response :
Protected: Get Asset CMDB List View
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