Category: Ticket Info

Ticket List NOTE: User must me logged in as agent or admin to access this API URL : v3/api/agent/ticket-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description category String all, inbox, mytickets, closed, unassigned, followup, deleted, unapproved Required ‘all’ can be used to get all the tickets irrespective of which category […]

NOTE: User must me logged in as agent or admin to access this API URL : v3/api/agent/tickets/get-merge-tickets Method : GET Query parameters: NOTE :  At most one of the two parameters must be passed Parameter Type Optional/Required Description ticket-id Integer Optional Ticket-id of a single ticket. In this case backend returns for all the tickets […]

URL : v3/api/dependency/{type} Description : Type can be any of the following help-topics priorities organizations users user-types types sources statuses sla-plans agents teams agents-teams(for getting both agents as well as teams) labels tags departments languages rating-types country-codes locations client-tickets(for getting client tickets) ticket-status-tabs (for getting client tickets status details)   Method : GET Query Parameters: […]

URL : v3/api/agent/ticket-suggestions Method : GET Query Parameters: Parameter Type Optional/Required Possible values Description category string Optional all, inbox, mytickets, closed, unassigned, followup, deleted, unapproved ‘all’ can be used to get all the tickets irrespective of which category they belongs. Rest of the category will give only tickets from that category. By default it gives […]

URl : v3/api/agent/ticket-details/{ticketId} Method : GET Query Parameters : None Response : {    “success”: true,    “data”: {    “ticket”: {    “id”: 10394,    “ticket_number”: “AAA-TICKET-NUMBER”,    “isoverdue”: “0”,    “isanswered”: “0”,    “status”: {    “id”: 1,    “name”: “Open”    },    “type”: {    “id”: 1,    “name”: “Question”    },    […]

URL : v3/api/agent/ticket-threads/{ticketId} Method : GET Query Parameters : Parameter Type Optional/Required Description page integer Optional To get any page’s data. If not passed then current page will be 1. limit integer Optional Number of records that is needed to be fetched from DB. If it is not passed, first 10 records will be returned. […]

URL: v3/api/agent/ticket-filter Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{     “id”: 50,     “name”: “First filter” }], “shared”: [{     “id”: 51,     “name”: “Second filter” }] } }  

URL : v3/api/agent/ticket-filter/{ticketFilter} Method : GET Parameters: none Response: { “success”: true, “data”: {     “fields”: [{         “key”: “assign_to”,         “value”: 338     },{ “key”: “assign_to”,         “value”: 339 }],     “is_shareable”: false,     “departments”: [  { “id”: 2250,    “name”: “some department name”,  } ],     “agents”: [  { “id”: 2250,    “name”: […]

URL: v3/api/agent/ticket-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Ticket filter id. Required for update. name string Required Ticket filter name. Max 255 char. fields array Required Ticket filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]

URL : v3/api/agent/ticket-filter/{ticketFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }