URl : api/agent/ticket-details/{ticketId}

Method : GET

Query Parameters : None

Response :

{

   "success": true,

   "data": {

   "ticket": {

   "id": 10394,

   "ticket_number": "AAA-TICKET-NUMBER",

   "isoverdue": "0",

   "isanswered": "0",

   "status": {

   "id": 1,

   "name": "Open"

   },

   "type": {

   "id": 1,

   "name": "Question"

   },

   "title": "TEST_TITLE",

   "last_replier": {

   "id": 1,

   "first_name": "Demo",

   "last_name": "Admin",

   "user_name": "demo_admin"

   },

   "thread_count": 2,

   "collaborator_count": null,

   "attachment_count": 0,

   "poster": "",

   "types": null,

   "priority": {

   "id": 1,

   "name": "Low"

   },

   "departments": {

   "id": 1,

   "name": "Support"

   },

   "sla_plan": {

   "id": 1,

   "name": "Low"

   },

   "source": {

   "id": 1,

   "name": "Web"

   },

   "user": {

   "id": 1,

   "first_name": "Demo",

   "last_name": "Admin",

   "user_name": "demo_admin",

   "email": "Not available"

   },

   "collaborators": [{

   "id": 1,

   "first_name": "Demo",

   "last_name": "Admin",

   "user_name": "demo_admin",

   "email": "Not available"

   }],

   "assigned_team": [],

   "helptopic": {

   "id": 1,

   "name": "Support query"

   },

   "collaborator_count_relation": []

   }

   }

}

 

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