URl : v3/api/agent/ticket-details/{ticketId}
Method : GET
Query Parameters : None
Response :
{
"success": true,
"data": {
"ticket": {
"id": 10394,
"ticket_number": "AAA-TICKET-NUMBER",
"isoverdue": "0",
"isanswered": "0",
"status": {
"id": 1,
"name": "Open"
},
"type": {
"id": 1,
"name": "Question"
},
"title": "TEST_TITLE",
"last_replier": {
"id": 1,
"first_name": "Demo",
"last_name": "Admin",
"user_name": "demo_admin"
},
"thread_count": 2,
"collaborator_count": null,
"attachment_count": 0,
"poster": "",
"types": null,
"priority": {
"id": 1,
"name": "Low"
},
"departments": {
"id": 1,
"name": "Support"
},
"sla_plan": {
"id": 1,
"name": "Low"
},
"source": {
"id": 1,
"name": "Web"
},
"user": {
"id": 1,
"first_name": "Demo",
"last_name": "Admin",
"user_name": "demo_admin",
"email": "Not available"
},
"collaborators": [{
"id": 1,
"first_name": "Demo",
"last_name": "Admin",
"user_name": "demo_admin",
"email": "Not available"
}],
"assigned_team": [],
"helptopic": {
"id": 1,
"name": "Support query"
},
"collaborator_count_relation": []
}
}
}