NOTE: User must me logged in as admin to access this API URL : v3/service-desk/api/product Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String Required Product’s Name status Integer Required Status will be 0 or 1 based on the selection of Enable or Disable manufacturer String Required Manufacturer Name product status […]
Articles Tagged: v3
Twitter Ticket Plugin
Gets the Twitter Credentials. URL : v3/twitter/credentials Method : GET Response : { “success”:true, message”:{ “id”:1, “consumer_api_key”:”uluefhkhhpko0xAQcLq1Zl”, “consumer_api_secret”:”TFVIO0wxnhjhdskjhhUIUR5EE4Uzdc2EkB3iYDqs2JtAwAO”, “access_token”:”2951462162-cjQVHuZjsahjkashjkhaVWZAR4X3NtXLqqrKOodw8jhods4″, “access_token_secret”:”KaGVve61hihhkihihN0yAv4A1C1hmLahgBoPaXhKJxs”, “reply_interval”:5, “hashtag_text”:”hashtag”, “created_at”:”2019-11-25 11:05:57″, “updated_at”:”2019-11-25 11:05:57″ } Saves the Twitter App. URL : twitter/create Method : POST Query Parameters : Parameter Type Optional/Required Description consumer_api_key string Required Consumer API Key consumer_api_secret string Required Consumer Secret […]
Facebook Plugin
Saves the Facebook pages. URL : facebook/page/save Method : POST Query Parameters : Parameter Type Optional/Required Description page_ids array Required IDs of the Facebook Pages to save . Response : { “success”:true, “message”:”Page(s) added successfully.” } Gets the Facebook Credentials. URL : facebook/credentials Method : GET Response : { “success”:true, “message”:”Facebook App Registered. Now you […]
SLA reminders
NOTE: These API is going to change in near future. Not meant for extenal purpose for now Gets SLA Reminders URL : v3/api/admin/sla-reminders/slaId Method : GET Response : { “id”: 58, “reminders”: { “approach”: [{ “id”: 1, “reminder_delta”: 10, “reminder_receivers”: { “agents”: [{ “id”: 1, “name”: “demo admin” }], “agent_types”: [{ “id”: 1, “name”: “Department […]
Management Report Columns
URL : v3/api/agent/management-report-columns Method : GET Response: { “success”: true, “data”: { “column_key” : “column Label”,// more columns } }
Management Report Data
URL : v3/api/agent/management-report/{reportID} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description category String all, inbox, mytickets, closed, unassigned, followup, deleted, unapproved Required ‘all’ can be used to get all the tickets irrespective of which category they belongs. Rest of the category will give only tickets from that category search-query String any […]
Form Group
URL : v3/api/post-form-group Method : POST Query Parameters : None Body Parameters : Parameter Type Possible values Optional/Required Description name string Required Name of the form group form-fields array Array of objects Required Form fields which are updated or newly created. Please read below for detailed explanation help_topic_ids array Optional array of help topic […]
Check Ticket
URL: v3/api/check-ticket/{encryptedId} Method: GET Description: gives the details of asked ticket along with all the threads under it Note: You will receive ‘encrypted_id‘ from v3/api/client/ticket-list API Documentation URL: https://developers.faveohelpdesk.com/my-tickets-list/ { “success”:true, “data”:{ “ticket”:{ “id”:1, “duedate”:”2018-08-27 10:02:46″, “dept_id”:3, “ticket_number”:”AAAA-0000-0000″, “status”:”Open”, “created_at”:”2018-08-27 05:02:46″, “thread_count”:1, “collaborator_count”:null, “attachment_count”:0, “poster”:”client”, “ratings”:[], “user”:{ “id”:1, “first_name”:”Demo”, “last_name”:”Admin”, “profile_pic”:”https:\/\/secure.gravatar.com\/avatar”, “email”:”demo-admin@gmail.com” }, “collaborator_count_relation”:[], “help_topic”:”Support […]
Approval Ticket Conversation
URL: api/ticket-conversation/{approvalhash} Method: GET Description : Gives the conversation based on the approval hash Segment: Parameter Type Optional/Required Description page integer Optional This is the current page in the ticket list. Parameters: None Success Response : { “success”:true, “data”:{ “ticket”:{ “id”:1, “duedate”:”2018-08-27 10:02:46″, “dept_id”:3, “ticket_number”:”AAAA-0000-0000″, “status”:”Open”, “created_at”:”2018-08-27 05:02:46″, “thread_count”:1, “collaborator_count”:null, “attachment_count”:0, “poster”:”client”, “ratings”:[], “user”:{ “id”:1, […]
Approval Ticket Action
URL: api/approval-action/{hash} NOTE: hash is Unique string for identifying the user Method: POST Description : Approves or denies a ticket Parameters: Parameter Type Optional/Required Description action_type string Required approve or deny comment string Required Reason for approval or denial Success Response : { “success”:true, “Message”:”successfully approved/denied” } Error Response : { “success”:false, “message”:”hash expired” } […]