1. Redacting Text URL: v3/api/thread/redactMethod: POST Response Format: JSON Parameters : Name Data Type Required / Optional Description threadId integer Required Id of the thread that you want to redact. text string optional Contains the entire text that you want to redact attachments array optional ids of the attachment that you want to redact Sample Request:For eg you have […]
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Deactivate and Delete User Api
1. Deactivate User Api URL: v3/api/account/deactivate/{userId} Method: POST Response Format: JSON Parameters : Name Data Type Required / Optional Description action_on_assigned_tickets string Required surrender action_on_owned_tickets string Required takes two values => 1. close => if you want to close the tickets of the user.2. change_owner => If you want to change the owner of the tickets of this user. […]
Assign Ticket
Description: Api to assign ticket to an agent or admin HTTP Method : PATCH URL : v3/ticket/assign Content-Type: application/json Name Data Type Required / Optional Description assigned_to string Required takes two values => 1. user_{user_id} => if you want to assign to an agent or yourself, in this case replace user id with the […]
Dashboard widget
URL: api/agent/dashboard-report/top-widget Method: GET Description : Gets the dashboard ticket widgets Success Response :
Integrating System Level Activity Logs with other modules for Helpdesk
In this article, we’ll explore the integration of system level activity logs with helpdesk modules, providing insights into how these logs can enhance helpdesk functionalities. Whenever an action such as creating, updating, or deleting occurs within any module, it is recorded in the system level activity logs. To enable this feature, we utilize the SystemActivityLogsTrait, […]
System Level Activity Logs
API’s: Description: This API is for showing list of system activity logs Api Endpoint – /v3/api/activitylogs Method – GET Response: { “log_name”: “Contact”, “description”: “Contact <a href=’https://meera.localhost/faveo/public/panel/user/32′>a@gmail.com</a> has been created”, “event”: “Created”, “causer_type”: “App\\User”, “causer_id”: 1, “created_at”: “2023-09-07T18:57:04.000000Z”, “properties”: { “attributes”: { “email”: “a@gmail.com”, “mobile”: “”, “primary_dpt”: null, “role”: “user”, “first name”: “a”, “last name”: […]
ServiceDesk Webhook Api for sending data to servicedesk from external softwares
Api Endpoint – /v3/service-desk/api/webhook/receive/dataMethod – POSTDataType : Array FormatData Format: array( “value” => [ “Device” => [ “uuid” => “20211016-0091-9E4D-21AF-00919E4D21B3”, “serial_number” => “33710/21XE00320”, ], “Components” => [ “logical_drive” => [ [ “drive_name” => “C”, “file_type” => “NTFS”, ], [ “drive_name” => “D”, […]
Update change comment
URL : v3/service-desk/api/update-change-comment Method : PUT Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID comment String id Required String Success Response: { “success”: true, “message”: “Comment updated successfully.” }
Delete change comment
URL : v3/service-desk/api/delete-change-comment Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID Success Response: { “success”: true, “message”: “Comment deleted successfully.” }
Add change comment
URL : v3/service-desk/api/add-change-comment Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment String id Required String Success Response: { “success”: true, “message”: “Comment added successfully.” }