NOTE: This API is used to attach users with organization URL :v3/api/org-user-assign/{organiationId} Method: POST Parameters : Name Data Type Required / Optional Description users Array Required User id’s Response: { “success”: true, “message”: “Organization assigned successfully” }
All posts by Faveo
Sd Filters Delete
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }
Sd Filters Store / Update
URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]
Sd Filters Show
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: { “fields”: [{ “key”: “change_ids”, “value”: 338 },{ “key”: “change_ids”, “value”: 339 }], “is_shareable”: false, “departments”: [ { “id”: 2250, “name”: “some department name”, } ], “agents”: [ { “id”: 2250, “name”: […]
Sd Filters List
URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{ “id”: 50, “name”: “First filter” }], “shared”: [{ “id”: 51, “name”: “Second filter” }] } }
Delete Change
NOTE: User must me logged in as agent with permissions or admin to access this API URL: v3/service-desk/api/change/{changeId} Method: DELETE Description : Deletes a change based on change id Parameters: Parameter Type Optional/Required Description changeId Integer Required Change Id Success Response : { “success”:true, ” message”:”Change Deleted Successfully” }
Get Change Data
NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id Success Response: { “success”: true, “data”: { “change”: { “id”: 5, “description”: “Cisco router not working”, “subject”: “Router not working”, […]
Edit Change Data
NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/edit-change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id category Integer change Optional Category name ‘change’ scenario Integer edit Optional Scenario name ‘edit’ panel Integer agent Optional Panel name […]
Create Update Change
NOTE : User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change Method : POST Content-Type: multipart/form-data NOTE : most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found […]
Delete Rating
NOTE: User must be logged in as admin to access this API URL: v3/delete-rating/{ratingId} Method: DELETE Description : Delete a Rating. Success Response : { “success”: true, “message”: “Rating deleted successfully” }