Sla CRUD

Get SLA

URL : v3/api/get-enforcer/sla/{slaId}

Method : GET

Response :

{
	"success": true,
	"data": {
		"sla": {
			"id": 84,
			"name": "Test Sla",
			"status": 1,
			"order": 1,
			"matcher": "all",
			"is_default": 0,
			"internal_notes": "",
			"created_at": "2019-12-09 11:12:15",
			"updated_at": "2019-12-09 11:12:15",
			"sla_meta": [{
				"id": 14,
				"ticket_sla_id": 14,
				"priority_id": 1,
				"respond_within": "diff::1~hour",
				"resolve_within": "diff::1~hour",
				"business_hour_id": 1,
				"send_email_notification": 1,
				"send_app_notification": 1,
				"priority": {
					"name": "Low",
					"id": 1
				},
				"business_hour": {
					"id": 1,
					"name": "Default Business-Hours"
				}
			}],
			"reminders": {
				"approaching": [{
					"id": 65,
					"reminder_delta": "diff::10~minute",
					"type": "response",
					"reminder_receivers": {
						"agents": [{
							"id": 1,
							"name": "Demo Admin"
						}],
						"agent_types": [{
							"id": 1,
							"name": "User"
						}]
					}
				}, {
					"id": 66,
					"reminder_delta": "diff::10~minute",
					"type": "resolution",
					"reminder_receivers": {
						"agents": [{
							"id": 1,
							"name": "Demo Admin"
						}],
						"agent_types": [{
							"id": 1,
							"name": "User"
						}]
					}
				}],
				"violated": [{
					"id": 65,
					"reminder_delta": "diff::10~minute",
					"type": "response",
					"reminder_receivers": {
						"agents": [{
							"id": 1,
							"name": "Demo Admin"
						}],
						"agent_types": [{
							"id": 1,
							"name": "User"
						}]
					}
				}, {
					"id": 66,
					"reminder_delta": "diff::10~minute",
					"type": "resolution",
					"reminder_receivers": {
						"agents": [{
							"id": 1,
							"name": "Demo Admin"
						}],
						"agent_types": [{
							"id": 1,
							"name": "User"
						}]
					}
				}]
			},
			"rules": [{
				"id": 1085,
				"field": "subject",
				"relation": "equal",
				"value": "something",
				"rules": []
			}, {
				"id": 1086,
				"field": "status_id",
				"relation": "not_equal",
				"value": {
					"id": 1,
					"name": "Open"
				},
				"rules": []
			}],
			"priority": {
				"name": "Low",
				"id": 1
			},
			"business_hour": {
				"id": 1,
				"name": "Default Business-Hours"
			}
		}
	}
}
	

Post SLA Reminders

URL : api/post-enforcer

Method : POST

Request Body :

{
	"data": {
		"id": null,
		"name": "test Sla",
		"status": 1,
		"order": 1,
		"matcher": "all",
		"sla_meta": [{
			"priority_id": 1,
			"business_hour_id": 1,
			"send_email_notification": 1,
			"send_app_notification": 1,
			"respond_within": "diff::2~minute",
			"resolve_within": "diff::2~minute"
		}],
		"rules": [{
			"id": null,
			"field": "subject",
			"relation": "equal",
			"value": "something"
		}, {
			"id": null,
			"field": "status_id",
			"relation": "not_equal",
			"value": 1
		}],
		"reminders": {
			"approaching": [{
				"id": null,
				"reminder_delta": "diff::10~minute",
				"reminder_receivers": {
					"agents": [1],
					"agent_types": [1]
				},
				"type": "response"
			}, {
				"id": null,
				"reminder_delta": "diff::10~minute",
				"reminder_receivers": {
					"agents": [1],
					"agent_types": [1]
				},
				"type": "resolution"
			}],
			"violated": [{
				"id": null,
				"reminder_delta": "diff::10~minute",
				"reminder_receivers": {
					"agents": [1],
					"agent_types": [1]
				},
				"type": "response"
			}, {
				"id": null,
				"reminder_delta": "diff::10~minute",
				"reminder_receivers": {
					"agents": [1],
					"agent_types": [1]
				},
				"type": "resolution"
			}]
		}
	},
	"type": "sla"
}

Response:

  {
	"success": true,
	"message":"Saved Successfully"
}

Delete SLA Rule

URL : api/delete-enforcer/rule/{ruleId}

Method : DELETE

Response:

  {
	"success": true,
	"message":"Deleted Successfully"
}

 

Delete SLA Reminder

URL : api/delete-enforcer/reminder/{reminderId}/{reminderType}

Reminder Type can be ‘approaching’ or ‘violated’

Method : DELETE

Response:

  {
	"success": true,
	"message":"Deleted Successfully"
}

Reorder SLAs

URL : api/reorder-enforcer-list

Method : POST

Parameters:

Name	Data Type	Required / Optional	Description
enforcers	Array	Required	List of enforcers in sorted format. See below the body
type	String	Required	value will be ‘sla’, since the same API could be used for reordering Workflow/Listener

Request body:

{
	"enforcers": [1, 2, 4, 6], // enforcer ids in sorted form
	"type": "sla"
}

 

Response:

{
	"success": true,
	"message":"Reordered Successfully"
}

SLA List

URL : api/get-enforcer-list

Method : GET

Parameters:

Name	Data Type	Required / Optional	Description
type	String	Required	value will be ‘sla’, since the same API could be used for Workflow/Listener

Response:

{
	"success": true,
	"data": {
		"current_page": 1,
		"data": [{
			"id": 1,
			"name": "SLA one",
			"status": 1,
			"order": 1,
			"matcher": "any",
			"created_at": "2019-12-09 23:17:57",
			"updated_at": "2019-12-09 23:20:34"
		}, {
			"id": 1,
			"name": "SLA two",
			"status": 1,
			"order": 1,
			"matcher": "any",
			"created_at": "2019-12-09 23:17:57",
			"updated_at": "2019-12-09 23:20:34"
		}],
		"first_page_url": "http:\/\/localhost:8888\/faveo-helpdesk-advance\/public\/api\/get-enforcer-list?page=1",
		"from": 1,
		"last_page": 1,
		"last_page_url": "http:\/\/localhost:8888\/faveo-helpdesk-advance\/public\/api\/get-enforcer-list?page=1",
		"next_page_url": null,
		"path": "http:\/\/localhost:8888\/faveo-helpdesk-advance\/public\/api\/get-enforcer-list",
		"per_page": 10,
		"prev_page_url": null,
		"to": 1,
		"total": 2
	}
}