URL: v3/api/agent/labels-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for labels. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Articles Tagged: v3
Tags Based Tickets Count Dashboard
URL: v3/api/agent/tags-tickets-count Method: GET Description : Gets ticket count for open and unapproved for tags. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. sort_field string Optional Tag attribute […]
Type Based Tickets Count Dashboard
URL: v3/api/agent/types-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for types. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Get directory list of storage directory
URL: v3/api/get-storage-directories Method: GET Description : The API endpoint returns the list of subdirectories present in a given directory which is a subdirectory of “storage” directory. By default the API endpoint will return the list of subdirectories present in “storage/app/private” as it’s the default directory for storing ticket attachments and media uploaded files. (Currently the […]
Report Exports List
URL : v3/api/agent/report/export-list Method : GET Segment: none Parameters: Parameter Type Optional/Required Description per_page integer Optional Records per page page integer Optional Page number sory_by string Optional Order by column. Valid columns file, ext, type, created_at order string Optional Order of sorting. Valid inputs: asc & desc search string Optional Search string. Search by file, […]
Report Exports Download
URL : v3/api/agent/report/export/download/{hash} Method : GET Segment: Parameter Type Optional/Required Description hash string Required Report hash. Available in Report Export List API Parameters: none Response: HTTP file resource
Report Exports Delete
URL : v3/api/agent/report/export/delete/{id} Method : DELETE Segment: Parameter Type Optional/Required Description id integer Required Report id. Available in Report Export List API Parameters: none Response: { “success”: true, “message”: “Report removed successfully” }
Get exception logs
URL: v3/api/logs/exception Method: GET Description : Gets the list of logs Parameters: Parameter Type Optional/Required Description search_query string Optional String that has to be searched sort_order string Optional Sort order `asc` or `desc` sort_field string Optional Field by which results has to be sorted limit string Optional Count of results that are required category_ids array […]
Get cron logs
URL: v3/api/logs/cron Method: GET Description : Gets the list of logs Parameters: Parameter Type Optional/Required Description search_query string Optional String that has to be searched sort_order string Optional Sort order `asc` or `desc` sort_field string Optional Field by which results has to be sorted limit string Optional Count of results that are required category_ids array […]
Get mail logs
URL: v3/api/logs/mail Method: GET Description : Gets the list of logs Parameters: Parameter Type Optional/Required Description search_query string Optional String that has to be searched sort_order string Optional Sort order `asc` or `desc` sort_field string Optional Field by which results has to be sorted limit string Optional Count of results that are required category_ids string […]