v3 – Page 5 – Faveo Developers Documentation

Delete Tag

NOTE: User must be logged in as admin to access this API URL: api/tag-delete/{tag} Method: DELETE Description : Delete a Tag. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be deleted. Response: { “success”: true, “message”: “Tag Deleted Successfully” }

Create Tag

NOTE: User must be logged in as admin or as agent to access this API URL : api/tag Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String new tag Required Tag Name description Text this is new tag Optional Tag Description Response: { “success”: true, “message”:”Tag saved Successfully” }

Update Tag

NOTE: User must be logged in as admin to access this API URL : api/tag/update/{tag} Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description name String tag Name Required Tag Name description Text Tag Desciption Optional Tag Description Response: { “success”: true, “message”:”Tag updated Successfully” }

Ticket Priority List

NOTE: User must be logged in as admin to access this API URL : api/priority-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Priority list page […]

Get Ticket Priority Details

NOTE: User must be logged in as admin to access this API URL: api/priority/{priorityId} Method: GET Description: Get Priority Details. Parameters: Parameter Type Optional/Required Description priorityId Integer Required priority id of the priority to be fetched. Success Response : { “success”: true, “data”: { “priority”: [ { “priority_id”: 2, “priority”: “Normal”, “priority_desc”: “Normal”, “priority_color”: “#00bfef”, […]

Delete Ticket Priority

NOTE: User must be logged in as admin to access this API URL:api/priority/delete/{priorityId} Method: DELETE Description: Delete a Priority. Parameters: Parameter Type Optional/Required Description priorityId Integer Required priority id of the priority to be deleted. Success Response : { “success”: true, “message”: “Priority deletion request has been processed successfully. Priority will be deleted shortly after […]

Create Ticket Priority

NOTE: User must be logged in as admin to access this API URL: api/priority Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String first priority Required Priority Name priority_desc Text this is first priority Required Priority Description priority_color String #000000 Required Priority Color ispublic Integer 1,0 Required Priority visibilty is_default Integer 1,0 […]

Update Ticket Priority

NOTE: User must be logged in as admin to access this API URL : api/priority-edit/{priorityId} Method: PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description name String First Priority Required Priority Name priority_desc Text This is a Description Required Priority Description priority_color String #000000 Required Priority Color ispublic Integer 1,0 Required Priority visibilty is_default Integer […]

Update Location

NOTE: User must be logged in as admin to access this API URL : api/location-update/{location} Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description title String Indiranagar Required Location Name phone Integer 1478523690 Optional Phone of the Location address Text No 68, First Floor Optional Address of the location country_id Integer 1 Optional […]

Create Location

NOTE: User must be logged in as admin to access this API URL: api/location Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description title String Indiranagar Required Location Name phone Integer 1478523690 Optional Phone of the Location address Text No 68, First Floor Optional Address of the location country_id Integer 1 Optional Select Country […]